Support Engineer

  • Full Time
  • Anywhere
  • No. of Vacancy: 1
  • 0+

Support Engineer

Description

We’re looking for a Support Engineer for our growing development team. This is an entry-level engineering role on our team, and we view it as a path to a senior role in Engineering, Customer Success or Professional Services. The idea is to get familiarity with our application and how our customers use it while expanding your knowledge of front-end and back-end coding by tackling bugs and other issues that arise, on your own where appropriate but with guidance whenever necessary. It is a customer-facing role, so professionalism and strong communication are musts.

What you will do:

  • Providing customers with technical support via desktop solutions, chat functions, emails, and calls.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Prioritizing customer queries and escalating serious technical issues.
  • Documenting error reports and monitoring performance metrics.
  • Replicating, documenting and filing bugs.
  • Fixing bugs directly in front-end and back-end code where possible; enlisting help from other developers when necessary.
  • Compiling documentation and useful support resources.
  • Proactively identifying common support issues and proposing/designing solutions to reduce them.

What will help you succeed in this role:

  • Experience with front-end coding in JavaScript (React, Angular, etc.)
  • A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
  • Basic knowledge of SQL
  • Interest in or knowledge of elixir
  • Strong communication skills

Benefits

  • Flexible hours
  • Flexible location (have laptop, will travel)
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan
  • Unlimited PTO
  • Annual vacation stipend
  • Fitness fund
  • Commuter benefit

Job Type: Full-time