Support Engineer

Description

We’re looking for a Support Engineer for our growing development team. This is an entry-level engineering role on our team, and we view it as a path to a senior role in Engineering, Customer Success or Professional Services. The idea is to get familiarity with our application and how our customers use it while expanding your knowledge of front-end and back-end coding by tackling bugs and other issues that arise, on your own where appropriate but with guidance whenever necessary. It is a customer-facing role, so professionalism and strong communication are musts.

What you will do:

• Providing customers with technical support via desktop solutions, chat functions, emails, and calls.
• Troubleshooting IT issues by asking customers targeted questions.
• Prioritizing customer queries and escalating serious technical issues.
• Documenting error reports and monitoring performance metrics.
• Replicating, documenting and filing bugs.
• Fixing bugs directly in front-end and back-end code where possible; enlisting help from other developers when necessary.
• Compiling documentation and useful support resources.
• Proactively identifying common support issues and proposing/designing solutions to reduce them.

What will help you succeed in this role:

• Experience with front-end coding in JavaScript (React, Angular, etc.)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Basic knowledge of SQL
• Interest in or knowledge of elixir
• Strong communication skills

Benefits

• Flexible hours
• Flexible location (have laptop, will travel)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan
• Unlimited PTO
• Annual vacation stipend
• Fitness fund
• Commuter benefit

Job Type: Full-time